UPDATED SERVICENOW CIS-CSM QUESTIONS TO CLEAR CIS-CSM EXAM

Updated ServiceNow CIS-CSM Questions To Clear CIS-CSM Exam

Updated ServiceNow CIS-CSM Questions To Clear CIS-CSM Exam

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Tags: Review CIS-CSM Guide, CIS-CSM Exam Certification, Reliable CIS-CSM Exam Testking, 100% CIS-CSM Accuracy, Reliable CIS-CSM Exam Topics

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ServiceNow CIS-CSM certification exam is a challenging exam that requires dedication and preparation to pass. However, with the right study materials and a solid understanding of the ServiceNow platform, you can succeed in passing the exam and earning your certification. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is valid for two years and can be renewed by taking and passing a recertification exam. Overall, the ServiceNow CIS-CSM Certification is an excellent investment in your career and can open up many opportunities for advancement in the field of customer service management.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q248-Q253):

NEW QUESTION # 248
What is required to enable the Follow the sun field on the Customer Service Case form?

  • A. Nothing, it is a standard field
  • B. The plugin 'com.snc.csm_time_recording' needs to be activated
  • C. The value property on the form must be set to true
  • D. The value property on the form must be set to true and the field added to the case form

Answer: C

Explanation:
Explanation


NEW QUESTION # 249
What is knowledge article versioning?

  • A. The ability to manage and track article updates Most Voted
  • B. A knowledge article publishing guide
  • C. A knowledge article numbering guide
  • D. A content tracker for knowledge articles

Answer: D


NEW QUESTION # 250
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

  • A. Product
  • B. Asset

Answer: A


NEW QUESTION # 251
Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :

  • A. Escalate the chat to virtual agent
  • B. Respond to questions
  • C. Create a record, such as an incident or a case
  • D. Escalate the chat to another agent

Answer: B,C,D


NEW QUESTION # 252
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

  • A. True
  • B. False

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_RolesInstalledWithCustomerService.html


NEW QUESTION # 253
......

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